Customer success manager in Brussels ref ODS2019003

Odyssee Mobile sales department

22 Feb 2019

Odyssee Mobile

sales department

customer succes manager

Full Time

2

Are you curious, driven and dynamic? Is your professional mantra “I can easily sell a fridge to an Inuit”? Well, then keep scrolling down.

WHAT is Odyssee Service

Founded in 2008 by a dynamic Odyssee team with big dreams, Odyssee Service quickly joined the major leagues of field service management solutions.

How? By building 360° field service management solution that offers companies one place where they can create, plan and execute service orders in real-time, helping them resolve any field service inefficiencies and increase service excellence. If this sounds like Chinese to you (no offense to China) 1. do not panic and 2. allow us to break it down a bit more.

It’s all about drastically reducing the amount of time and communication service companies spend on managing field service orders and making it easier and more transparent for everyone.  It works cloud-based, which means the service manager has a real-time overview of every call (my machine is broken), every planned service order (we come that day to repair it) and every technician (where is he and will he arrive on time at the customer). The technician uses a mobile app to keep track of every service order he needs to execute and deliver service excellence. The next step is to provide these guys with as much support as possible to get the most out of the Odyssee Service solution and deliver service excellence to their end-customers.

As of today, Odyssee Service has grown from that Odyssee startup into a diverse team of more than 26 big dreamers. But we want more. We want YOU! - https://odysseeservice.com/nl/

WHAT can we offer you:

  • A dynamic and awesome work environment with a startup mentality.
  • A unique culture where we are all part of one mission and each person’s input matters.
  • The responsibility and willingness to give our all and then some.
  • A competitive salary with all the perks a great employee needs and deserves included: luncheon cheques, work phone, comprehensive health insurance, covered travel expenses, etc.
  • And last but not least, an office just 200 meters from the South station in the center of Brussels, the hot-spot where all the start-up cool cats come out and play - after working their butts off, of course.

And finally, the Odyssee Service mission: Helping service companies in every country of the world to deliver outstanding field service to their customers.

Great Expectations

As our sales operations is team-based, working as Customer Success Manager does precisely what it’s title suggests: you work to support a portfolio of customers to get the most out of Odyssee Service. Working primarily in-house, you take care of the details from the on-boarding stage on, to help the customers achieving their goals faster. This is a dynamic role, capable of building trusted relationships with the customers and voicing their requests inside the Odyssee Service product development teams.

Your TASKS:  Fuel growth by helping to generate new business

  • You’ll manage your own portfolio of Odyssee Service customers and ensure they get so much value out of Odyssee Service, they can't live without it
  • You'll do lots of online meetings and customer visits to help them better understand and use Odyssee Service’s powerful features and how they can help them reach their goals
  • You’ll deliver awesome, dedicated support to these customers in collaboration with other Odyssee Service teams, helping them resolve issues, be successful with our product, work towards predefined goals and demonstrate the ROI of their investment in order to grow the customer 
  • You’ll work with your customers and other Odyssee Service teams to ensure that your customers’ voices are being heard in the business and product development decisions Odyssee Service makes

WHY we want YOU:

  • You have excellent account and project management skills 
  • You are comfortable speaking to both C-level executives and individual contributors about value and easily switch between high-level and feature/benefit conversations
  • You can make a customer smile, even from behind a phone and a computer
  • You have at least 2 years experience in a customer facing role, ideally for an enterprise software, service or Software as a Service (SaaS) company. 
  • You have excellent software and internet technology skills. Learning new technologies and better ways of working is your passion
  • You are a true team player, excited about working in an agile team. Taking ownership and taking care of your colleagues is in your nature. Asking for help when necessary is not a problem for you as well
  • You are a strong, concise writer and speaker that can explain things clearly in Dutch & French and preferably one other language (English, German, Italian, Spanish…)
  • You have downloaded a Free Trial of Odyssee Service mobile app and browsed our website before applying, so you know what kind of company we are and what we do

If we sound like the salt to your pepper - APPLY already so we can get this show started at :