YOUNG GRADUATE Customer success manager in Brussels ref ODS2019003

Odyssee Mobile sales department

06 Sep 2019

Odyssee Mobile

sales department

customer succes manager

Full Time

2

1 - 4 years

We are a TOP 100 SaaS company. As our sales operations is team-based, working as Customer Success Manager (CSM++) does precisely what it’s title suggests: you work to support a portfolio of customers to get the most out of Odyssee Field Service. You take care of the details from the on-boarding stage on, to help the customers achieving their goals faster. This is a dynamic role, capable of building trusted relationships with the customers and voicing their requests inside the Odyssee Field Service teams.

Your TASKS:  "Fuel growth by helping to generate new business"

  • You’ll manage your own portfolio of Odyssee Field Service customers and ensure they get so much value out of Odyssee Field Service, they can't live without it
  • You use your ability to handle small and larger projects/user groups in different projects at the same time (CSM++)
  • You'll do lots of meetings to help them better understand and use Odyssee Field Service’s powerful features and how they can help them reach their goals
  • You’ll  help the customers to be successful with our solutions, work towards predefined goals and demonstrate the ROI of their investment in order to grow the customer 
  • You’ll work with your customers and other Odyssee Field Service teams to ensure that your customers’ voices are being heard in the business and product development decisions Odyssee Field Service makes

WHY we want YOU:

  • You have excellent account and project management skills 
  • You are comfortable speaking to both C-level executives and individual contributors about value and easily switch between high-level and feature/benefit conversations
  • You can make a customer smile, even from behind a phone and computer
  • You are a true team player, excited about working in an agile team. Taking ownership and taking care of your colleagues is in your nature. Asking for help when necessary is not a problem for you as well
  • You are a strong, concise writer and speaker that can explain things clearly in Dutch & English 
  • Any other language (French, German, Italian, Spanish…) is an asset. The more the merrier
  • You have downloaded a Free Trial of Odyssee Service mobile app and browsed our website before applying, so you know what kind of company we are and what we do

WHAT can we offer you:

  • A cool and relaxing work environment with a start-up mentality
  • A unique culture where we are all part of one mission and each person’s input matters
  • The responsibility and willingness to give our all and then some
  • The possibility to grow within the company and to create a career path
  • A competitive salary with all the perks a great employee needs and deserves included: meal vouchers, work phone, comprehensive health insurance, covered travel expenses, etc...
  • We value opportunities for growth and skill development
  • And last but not least, an office in the center of Brussels just 200 meters from the South station, the hot-spot where all the start-up cool cats come out and play - after working their butts off, of course

WHAT is Odyssee Field Service

We are a fast growing SAAS company. Founded in 2008 by a dynamic Odyssee team with big dreams, Odyssee Field Service quickly joined the TOP 100 major leagues of SaaS - field service management solutions. It’s all about maximizing the field service potential of every service company.   As of today, Odyssee Field Service has grown from that Odyssee startup into a diverse and international team of  big dreamers.  And finally, the Odyssee Field Service mission: Helping service companies in every country of the world to deliver outstanding field service to their customers. But we want more. We want YOU to be part of it. This is the start of your career journey.


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