Customer Success Manager GER/ENG or FR/ENG ref ODS2021018

Odyssee Mobile Sales & Marketing department

21 Jul 2021

Odyssee Mobile

Sales & Marketing department

Customer Cucces Manager

Full Time


3 years

We joined the TOP 50 major leagues of SaaS - field service management solutions. As our sales operations is team-based, working as Customer Success Manager does precisely what it’s title suggests: you work to support a portfolio of leads and customers to get the most out of Odyssee Field Service. You take care of the details from the on-boarding stage on, to help the customers achieving their goals faster. This is a dynamic role, capable of building trusted relationships with the customers and voicing their requests inside the Odyssee Field Service teams. You speak German and English or French and English.

Your TASKS:  "Fuel growth by helping to generate new business"

  • Prospects are flowing in through different channels like website and advertisements. You help these prospects to see the added value of Odyssee Field Service for their business, so they can't live without it anymore
  • You'll have online meetings to help them better understand and get the most out of Odyssee Field Service’s powerful features
  • You’ll  help the customers to be successful with our solutions and demonstrate the ROI of their investment in order to grow the customer 
  • You’ll work with your customers and other Odyssee Field Service teams to ensure that your customers’ voices are being heard in the business and product development decisions Odyssee Field Service makes

WHY we want YOU:

  • You are a strong, conversational writer and speaker that can explain things clearly in German and English or French and English.
  • You have excellent account and project management skills 
  • You are comfortable speaking to both C-level executives and individual contributors about value and easily switch between high-level processes and feature/benefit conversations
  • You can make a customer smile, even from behind a phone and computer
  • You are a true team player, excited about working in an agile team. Taking ownership and taking care of your colleagues is in your nature. Asking for help when necessary is not a problem for you as well
  • Any other language (Dutch, Italian, Spanish…) is an asset. The more the merrier
  • You have browsed our website before applying and downloaded a Free Trial of Odyssee Field Service mobile (all app stores), so you know what kind of company we are and what we do

WHAT can we offer you:

  • A cool and relaxing work environment with a start-up mentality
  • A unique culture where we are all part of one mission and each person’s input matters
  • The responsibility and willingness to give our all and then some
  • The possibility to grow within the company and to create a career path
  • A competitive salary with all the perks a great employee needs and deserves included: meal vouchers, work phone, comprehensive health insurance, covered travel expenses, etc...
  • We value opportunities for growth and skill development
  • And last but not least, an office in the center of Brussels just 200 meters from the South station, the hot-spot where all the start-up cool cats come out and play - after working their butts off, of course

WHO is Odyssee Field Service
We are a fast growing SAAS company. Founded in 2008 by a dynamic Odyssee team with big dreams, Odyssee Field Service quickly joined the TOP 50 major leagues of SaaS - field service management solutions. It’s all about maximizing the field service potential of every service company.   As of today, Odyssee Field Service has grown from that Odyssee startup into a diverse and international team of  big dreamers.  And finally, the Odyssee Field Service mission: Helping service companies in every country of the world to deliver outstanding field service to their customers. 

If we sound like the salt to your pepper - APPLY already so we can get started


Anywhere in the world.
We have offices in Brussels, Belgium and Can Tho, Vietnam where we regularly meet, but our team is international.